Privacy Policy – WesternPep+

Effective Date: May 19, 2026

At WesternPep+ we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or use our website and services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

INFORMATION YOU PROVIDE TO US​

You may provide personal data by:

• Filling out forms on our site

• Contacting us via email, phone, or other communication channels

• Registering on our website

• Placing an order

• Participating in forums, social media features, or promotions

 

This information may include:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely through third parties)

• Research institution details and credentials

• Communication records

INFORMATION WE COLLECT AUTOMATICALLY​

When you visit our site, we may collect:

• IP address and device identifiers

• Browser type and version, time zone, and platform

• URL clickstream (navigation to, through, and from our site)

• Page visit durations, page interaction details (scrolling, clicks, mouse-overs)

• Technical errors and download issues

• Phone numbers used to contact customer support

• Cookies are other tracking technologies

INFORMATION FROM THIRD PARTIES​

We may also collect personal data from:

• Payment processors

• Analytics and advertising networks

• Delivery services

• Credit reference agencies and compliance partners

2. How We Use Your Information

We may use your data to:

• Fulfil your orders and provide customer service

• Verify your research qualifications

• Process payments securely

• Communicate order status or product updates

• Improve the performance and security of our website

• Recommend products and services similar to your past orders

• Comply with legal obligations and enforce our terms

• Prevent fraud and unauthorised use

We will contact you via email or SMS only for products or services similar to those previously purchased, unless you opt out.

3. Cookies & Tracking Technologies​

Our website uses cookies to:

• Remember your preferences and login sessions

• Analyse traffic and user behaviour

• Improve user experience and page performance

• Display relevant advertising

You may disable cookies in your browser settings, but this may affect functionality.

4. Data Security

We implement strict security measures, including:

• SSL encryption for all transactions

• Secure payment gateways (e.g., PayPal, Stripe)

• Regular site security assessments

• Access controls for personal data

• Secure data storage and backup practices

5. Data Retention

We retain your personal information:

• As long as your account is active

• As required to fulfil legal and regulatory obligations

• For a minimum of 7 years for financial and tax record purposes

• Until you request deletion, subject to applicable laws